Return and refund policy
📦 Delivery & Shipping Policy – Ashi Herbals (Pakistan)
At Ashi Herbals, we care about your health and convenience. That’s why we offer fast and reliable delivery all across Pakistan.
🚚 Delivery Time
-
We deliver within 2 to 3 working days in all major cities and towns.
-
Orders placed before 5 PM are processed the same day.
-
Rural or remote areas may take an additional 1–2 days.
📍 Shipping Charges
-
Free delivery on orders above Rs. 2,000.
-
For orders below Rs. 2,000, a flat shipping rate of Rs. 200 applies.
🔁 Return & Refund Policy
Your satisfaction is our priority. If you're not happy with your purchase, we’re here to help.
✅ Return Eligibility
You can request a return or exchange within 10 days of receiving your order if:
-
You received the wrong product
-
The product was damaged or leaking during delivery
-
The product is expired or defective
Please note: Due to hygiene and safety concerns, opened or used products are not eligible for return unless there’s a proven defect.
🔄 How to Request a Return
-
WhatsApp us at +92 314 5921584 or email at info.ashiherbals@gmail.com
-
Share your order number and photos of the product (if damaged or incorrect)
-
Our team will respond within 24–48 hours
💸 Refund Process
-
If eligible, your refund will be processed within 5–7 working days
-
Refunds are made via bank transfer, Easypaisa, or JazzCash
-
You can also opt for a product replacement or store credit
💬 Need Help?
We’re here for you!
📱 WhatsApp: +92 314 5921584
📧 Email: info.ashiherbals@gamil.com
📍 Instagram: @ashiherbals